This website has various accessibility features to help you use the site

Accessibility statement

Accessibility statement for Homes First Lettings

This accessibility statement applies to

This website is run by Lewes District Council and Eastbourne Borough Council.

Feedback and contact information

Tell us if you need information in a different format.

In your message, include:

  • the web address (URL) of the content
  • your email address and name
  • the format you need - for example, plain text, braille, BSL, large print or audio CD
  • You can also request a PDF in an accessible format

Request information in a different format.

You can get alternatives to non-accessible content by:


We continue to try to improve the accessibility of the website and your feedback is important to us for this. Please fill in our  Report a website fault form if you think that there is an accessibility problem with the site and explain the difficulties you are having. We will try to overcome any problems we are made aware of.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we are not meeting accessibility requirements, please fill in our report a website fault form. This will be sent to the Digital Services Team.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

The best way to contact us is online, using our contact us form. This also provides details of our quietest phone times.

Details of our office locations and how to find us.

Technical information about this website’s accessibility

Lewes District Council and Eastbourne Borough Council are committed to making their website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

PDFs and other documents

Some of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they are accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

Some of our PDFs and Word documents are essential to providing our services. We plan to fix these by adding tags and specifying their language.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

How accessible this website is

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Change colours, contrast levels and fonts
  • Zoom in up to 300% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader 

AbilityNet has advice on making your device easier to use if you have a disability.

  • You can select the Accessibility option to change the font size to large or extra-large without the text spilling off the screen.
  • WCAG success criterion 1.4.10: Reflow can be met by using the Mobile website view in the top navigation. 
  • Our website makes use of embedded maps in several locations. We are not required to make these accessible as long as essential information is always provided in an accessible format like an address.


reCAPTCHA is a third party component we use in our site but unfortunately currently does not comply with the accessibility regulation

Compliance status

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard

Preparation of this accessibility statement

This statement was prepared on 13th December 2020. It was last reviewed on 13th December 2020.

Change size of text

It is possible to resize the text on this website by using the 'normal text size', 'Large text size' and 'Extra large text size' buttons below.

Language translation

You can translate the language of this webpage by using Google Translate. There is a Google Translate widget at the bottom right hand corner of this website.

Listen to our website with Reachdeck

We provide a free accessibility toolbar on all our webpages called ReachDeck (previously BrowseAloud). This allows you to:

  • have the page or selected text read out loud to you
  • get written and spoken translations in multiple languages
  • convert selected text into an MP3
  • block distractions on screen with a tinted mask
  • enlarge text and read it aloud
  • remove clutter and display only the main text
  • customise options to suit your individual needs or preferences